What to Do When You Discover a Leak
Follow these immediate steps to minimize damage and protect your property.
1. Shut Off Water Supply
If the leak is severe, turn off the main water valve immediately. For appliance leaks, shut off the specific supply line.
2. Turn Off Electricity
If water is near electrical outlets, appliances, or your electrical panel, shut off power to affected areas at the breaker.
3. Contain the Water
Use towels, buckets, or containers to catch dripping water and prevent it from spreading.
✓ Take photos and videos of all damage
✓ Note the time you discovered the leak
✓ Document the source if visible
✓ Record water meter readings
✓ Keep all receipts for mitigation efforts
✓ Call your insurance company promptly
✓ Ask what's covered under your policy
✓ Request a claim number
✓ Ask if they require specific documentation
✓ Confirm if you need professional leak detection reports
Source Unknown
You see water damage but can't locate where it's coming from
Hidden Leaks
Suspected leaks in walls, ceilings, or under slabs
Insurance Requirements
Your insurer requires professional detection and documentation
Extensive Damage
Multiple rooms affected or structural concerns